From enquiry to delivery — six steps.
A structured protocol ensures transparency, speed and risk mitigation: on average 14 days from RFQ to vessel departure.
Enquiry & KYC
Submit a detailed RFQ — specs, volumes, destination, target Incoterms. Compliance reviews company documents and trade history; approval within 4 business hours for qualified buyers.
Quotation & validation
Firm pricing valid for 7 days, backed by supplier contracts and lab reports. Physical samples shipped within 48 hours for validation at your facility.
Contract & finance
Sales & Purchase Agreement signed electronically. LC via partner banks — DBS, OCBC and others; DP, DA and escrow supported for repeat customers.
Inspection & shipment
SGS or Bureau Veritas pre-shipment inspection, customs declaration filed, Bills of Lading issued within 24 hours of vessel departure. Live tracking activated.
Delivery & support
Final delivery to your warehouse or port. 30-day claim period for quality disputes, plus after-sales support for product application and regulatory queries.
Reporting & partnership
Tracking history, closing statements and post-analysis. Recurring orders receive contract pricing, agreed SLAs and flexible delivery windows.
Advantages that compound.
Proprietary risk assessment, long-standing producer relationships and a compliance-first approach eliminate customs delays — our clients get transparent pricing, multilingual contract support and post-sale technical assistance.
End-to-end control
Sourcing negotiation, quality inspection, customs documentation, freight booking and final delivery — managed as one chain with single-point accountability for every shipment.
Trade finance facilitation
LC issuance through partner banks in Hong Kong, Singapore, Indonesia and China. SINOSURE coverage and supply-chain financing; qualified buyers receive 30–60 day payment terms.
Regulatory mastery
EUDR for timber and palm oil, UFLPA for US-bound goods, ASEAN ATIGA tariff preferences. Shipments are pre-cleared to avoid demurrage and rejection at destination ports.
Technology integration
ERP with blockchain traceability for sensitive commodities, real-time vessel tracking and a digital document vault. API integration available for client ERP systems.
Multi-stage quality control
SGS or Bureau Veritas pre-shipment inspection, on-site audits, certification and sample testing. Physical samples dispatched within 48 hours of quotation.
Banking transparency
Invoice payments only, through regulated banks — DBS and OCBC. Full proof of origin of funds, digital archives and reporting ready for bank due diligence.